RMA Request

Follow the next 4 steps to complete your RMA request

RMA Request
Client Sign Up

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Client Sign Up
Contact
  • Address: Avda Saler, 6
    Poligono Industrial L´Alteró, 46460 Spain
  • Phone: +34 963 124 088

Please, contact us!

Follow the next 4 steps to complete your RMA request

Your Request

Your Request
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Profile

Profile Information

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RMA Reason

RMA Reason

Send RMA Request

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FAQ's

The acronym RMA means Return Merchandise Authorization (Return Merchandise Authorization) used by distributors or corporations, for the transaction by returning a defective product and then repair or replace or make a credit note.

In our case, our intention is to improve our service, accelerating repair and return and giving status information from them.

It is very important to have on hand the delivery note or invoice of the material you want to enter in the request for RMA.

Once completed your application, you will receive an email to the account you entered in email contact with the RMA number and a PDF attachment for it to print and attach the material to send.

When in doubt, contact us using our online form

When you receive the goods, the receiver detects any abnormality, you must communicate through an RMA request within not more than 24 hours from the date of delivery. Refunds not made under this procedure will not be supported by SA Equipson

If the anomaly detected was due to damage caused by transport (blow to the outer packaging or even product failure on the inside but the packaging is in good condition) and the goods have been delivered in a position to pay for postage to the recipient, Equipson SA not be liable for such damage, the correct procedure being that the recipient contact in period of less than 24 hours from receipt of the goods, to make the relevant claims to the carrier.

According to the article of L.O. 15/1999 13th December, of Personal Data Protection (LOPD), we inform you that any personal data received by Equipson S.A. through access to the services of the portal will be stored on data files, in order to improve services offered, for the basic tasks of administration, for sending information of new products by e-mail or services related to Equipson S.A. The User can exercise his/her right to access the data, renew, or cancel the personal data according to the LPD, by mail to: Equipson S.A, Av. Del Saler n 14, Pol. Industrial L'Alteró (Silla), 46460 Valencia – Spain, or contact us by our support online form